Refund and Dispute Policy

Refund Policy

Our Commitment to You:
We are dedicated to ensuring you are satisfied with our services. If for any reason you are not completely happy, we are here to help.

Refund Eligibility:

Monthly Retainer Services: Refunds can be requested within 7 days of the billing date. The service must not have been fully utilized for the month.
One-Time Project Services: Refunds are available within 14 days of purchase if the project has not commenced or significant work has not been completed.

Refund Process:

Once we receive your request, we will review it and notify you of the approval or rejection of your refund.
If approved, we will process the refund within 7-10 business days to your original method of payment.

Exceptions:

No refunds are available for services that have been fully delivered or completed.
Promotional or discounted services are non-refundable.

Dispute Policy

Our Promise:
We aim to resolve any disputes quickly and fairly. If you have an issue with our services, please let us know immediately.

Resolution Options:

Adjustments: If there are issues with the service provided, we may offer adjustments or corrections.
Refund: If a resolution cannot be reached, we may provide a refund as outlined in our Refund Policy.

Escalation:

For unresolved disputes, you may consider contacting a third-party mediator or your payment provider for further assistance.

Your Rights:

This policy does not affect your statutory rights under consumer law.

We value your business and are committed to providing a positive experience. Thank you for choosing us!